Changes & Returns
You have the right to return to us the products you bought within 14 days from the date of receipt with the same courier company ELTA Courier, which you received.
Changes are made ONLY and IF you have contacted us first.
In order for your change to take place, the products must be in the same condition as the one you received, without wear and without any damage.
In case we return a product that has suffered any damage, in relation to its original condition the company reserves the right to move legally and with a claim for compensation.
In case you want to change or return the product, the charge is 4.50 €
In case you want to change or return the product and return the products to us, on your own initiative, without prior notification, there will be an additional charge of € 7, in the process of change.
Change Process
In case you want to make a change, all you need to do is let us know and our competent department will arrange the process for you. Without further inconvenience for the customer, we send a person of the courier company PORTA PORTA of ELTA. at your place to pick up your parcel and deliver your change at the same time (hand in hand).
You also have the right to return the products you bought to us within 14 days from the date of receipt with the same courier company that delivered them to you if the following reasons are met: * The product is different from the one you ordered.
* The product has a defect that you noticed when you opened the package. In this case please let us know immediately.
In the above two cases the return costs are borne by our company.
Order cancellation
The order can be canceled in case you have passed the order completion stage, but you have changed your mind, please contact within 2 hours from the completion of the order by phone: 241 025 0451 and a partner will undertake the cancellation of your order.
In this case, even if you have completed the payment of the order, the value of the order remains at your disposal and is credited to your account, for any future purchase.
