Payment methods
- Cash on delivery: Payment in cash at the time of delivery directly to the courier. This method burdens the members of optikafloros.gr with additional costs. The cost of cash on delivery is € 2
Bank Deposit: After adding to the cart the products you wish to buy, payment can be made by deposit in a bank account.
Bank: ALPHA BANK
ΙΒΑΝ: GR9201403000300002002031930
Beneficiary: NIKOLAOS FLOROS
After completing the order, there is a time limit of 2 days for the money to be deposited in the bank account. The shipment of the order will be completed only when the receipt of the deposit is sent to us by mail (which is info@optikafloros.gr). The order will be canceled if the deposit is not made within 2 working (not calendar) days.
Credit Card: After you add the products to the cart and wish to pay by credit card, you complete the order and you are immediately redirected to the secure environment of ALPHA BANK where you will fill in your personal details and the details of the card, where you will be asked. Possibility of payment through credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover.
The company does not bear any responsibility in case of error when recording the data by the customer, as well as for the truth of what is reported. The sole responsibility is the customer.
Also, the company is not responsible for any problems that may occur during the transaction.
Shipping methods
- Orders regarding product deliveries within Greece are accepted.
Orders in Greece are sent with the courier company “ELTA Courier“.
There is a possibility in Greece that inaccessible areas are served by the local Post Office.
Indicative delivery time:
ELTA Express
Shipping in 1-3 working days.
The new service “ELTA Express” was created and is addressed exclusively to our customers who wish to receive their order immediately, with a charge of only € 3.5.
More specifically, the service concerns orders placed:
- Monday to Friday until 15.00, where they will be sent immediately the same day by our company and the courier company will undertake the delivery in 1-2 working days in land areas while in islands and remote areas in 3 to 4 working days.
- Saturday, Sunday and holidays where they will be performed the next working day.
Regarding the delivery, our company in cooperation with the courier company, will take all the necessary measures for the timely delivery of the parcels to your door. Our company is not responsible in any case for any delays due to force majeure or to events that do not fall under the control of the company. Indicatively, delays are reported that may be due to strikes, intermediate loading-unloading areas, extreme weather events (eg ban on ships leaving ports). In case of any delays the company will make every effort to receive your order as soon as possible. (Possible delay may occur in some branches of ELTA due to large volume of parcels.
Despite the fact that we have taken every possible care to inform the site about any lack of availability of a product, there is a possibility due to the volume of orders there may be an unexpected lack or unavailability of the product, even after confirmation of the order. In this case, you will be informed immediately in order to find a solution based on your needs and desires.
Upon sending your order you will receive an email with detailed information about your order. You can contact us at email: info@optikafloros.gr or at 241 025 0451 for any information you want.
Orders received on Saturday and Sunday are processed on Monday.
Our company is not responsible for any delays in delivery beyond the stipulated time as well as for the delay due to insufficient data of the sender.
In the second case, the competent department will contact the customer directly, in order to resolve the issue immediately.
Nevertheless, we are at your disposal to serve you in the best possible way at info@optikafloros.gr and at 241 025 0451.
9. DEADLINE FOR COMPLETING THE SALE
The delivery time of the sold products is confirmed in the acceptance of the order by the company, and is 1 to 3 days from the time of the preparation of the sale unless there is a special different agreement of the parties that is confirmed in writing, by e-mail.
In case such time is not agreed and confirmed for any reason in the above way, the delivery will be made no later than thirty (30) days from the acceptance of the order and preparation of the sale.
In case of extraordinary and unforeseen obstacle that the company will face regarding the delivery of product / products, the latter has the right to postpone the delivery of all or part of the sold products and services only once, with a written statement (e-mail) to the customer (at the same time there will be a telephone update), provided that the total waiting time does not exceed, together with the postponement, the thirty (30) days from the time of approval of the order and preparation of the sale.
Otherwise in case of exceeding the deadline of thirty (30) days due to obstruction or inability of the company to make the delivery to the customer, then only the customer will be entitled if he wishes, to set a new second deadline for delivery in excess of thirty (30) days (such new deadline is not necessary if the company refuses delivery in general, or if the delivery served the customer’s interests only if it was made within the legal deadline of thirty (30) days and the customer had informed the company). If the additional deadline set by the customer is not met, then the latter is entitled to terminate the contract of sale for the overdue items.
